Frequently Asked Questions – FAQs
Please check the questions/answers below for general topics
What are the differences between an exclusive and a non exclusive license?
- The main difference is the number of users of the same instrumental/beat. “Exclusive” means that when you purchase an exclusive instrumental/beat, you will be the unique (exclusive) user of it. No other user uses or will ever use the same instrumental/beat as yours. Trackplanetz.com will remove from the site immediately. However, “lease” beats can be acquired by multiple users, this is why such leasing licenses are called “non-exclusive”.
- Also, exclusive licenses grant you with broader rights than leasing licenses.
I have read all the FAQs, but I can't find the answer to my question, what should I do?
Please go to the Contact section, send us a message or call us directly at: 1-888.888.2920, we will be happy to help you.
What is the newsletter used for?
The newsletter’s purpose is to inform you about our latest news, fresh instrumentals uploaded or even special offers.
Purchase / Orders
What are the methods of payment? I don't have a Paypal account, can I still buy a beat?
Yes, you can pay without having a Paypal account. At the checkout page, select the option to pay without logging into Paypal.
Can I see the prices displayed in Euros?
By default, the prices displayed in the music player are in US dollars because our company is based in the USA. However, if your account (Paypal or bank) is in Euros, when you purchase in USD, you’ll be debited in Euros equivalent.
I would like to exchange the instrumental I brought or return it, is it possible?
No, this is not possible because of the nature of the products we are offering (digital audio files). The instrumentals/beats in the player are available for listening with no limitation in terms of frequency and time. You have plenty of time to make a choice. Furthermore, once the instrumental/beat has been purchased, the Voicetag is automatically removed, therefore Trackplanetz.com has no more control over the use of it. Therefore, there is no returns or refunds on purchases.
However, if for some reason you are not able to download your music from the links sent, we would be happy to help you in any way to make your purchase complete.
I did not receive my order, what should I do?
- First, please wait a few minutes because even if your order is sent almost instantaneously, sometimes it’ll take more time than usual.
- Second, your order was sent to your Paypal email address and not another one because our system is automated. So please check your mail box and check if your email address is correct on your Paypal account.
- Third, please check your spam folder.
- Fourth, please check your payment because it might be delayed (generally a few days) for reasons related to your account or to Paypal itself. Consequently, your order will only be sent when our account will be credited with your payment.
If after you have checked all the above points you still haven’t received your order, please contact us.
Am I allowed to monetize my video on YouTube?
Yes, whenever you purchase any of our licenses (Non-Exclusive or Exclusive), you are allowed to monetize your video, including our music, on YouTube and keep 100% of the revenues.
Important: with our non-exclusive licenses, you’re NOT allowed to track your song/video, including our music, with the YouTube Content ID system or any other Content ID systems. Remember that we remain the owners of the music.
I received a copyright claim on YouTube.com, why?
Trackplanetz.com and its producers own the Masters of all the beats/instrumentals licensed to you via our website (including Non Exclusive and Exclusive licenses). In agreement with our producers, Trackplanetz.com fully controls and administers the rights to the recordings of all the beats/instrumentals listed on the site www.trackplanetz.com.
Our music is royalty-free and under our licenses terms, you are allowed to use our music for YouTube monetization.
However, because some users are literally stealing and using our music without any authorization on the internet and specifically on YouTube, we have decided to use a Content ID system:
-> This system allows us to track all of our beats/instrumentals on YouTube. This is then easier for us to take down videos of people who didn’t pay any license fees on our site.
-> This system also ensures that all of our honest clients can use their video (embedding our music) without getting any copyright claim from a third party that is not us.
-> Globally, this system allows us to keep on running our business in a clean way and allows us to keep on licensing our music to you in the long run.
So, that being said, whenever you upload a video containing our music and monetize it, please be aware that you will automatically get a copyright claim from our Content ID system (AdRev) stating the following:
“Due to a copyright claim, you are no longer monetizing the following YouTube video. It is still playable on YouTube, but the copyright owner could choose to show ads on it.”
(Claim by: AdRev for Rights Holder)
I received a copyright claim on YouTube, what to do?
First of all, please note that this is just a notification; this will not harm your channel, nor take your video down. It will just temporarily stop the monetization of your video.
To monetize it again, you have 2 options. Please note that Option 1 is preferable because it’s faster, and in some cases Option 2 might not work.
Option 1: contact us and send us the following information:
- Your full name
- Your email address that you used for your purchase
- Name of the beat/instrumental used
- Your video link
- Your named license (PDF) – might be required
-> We’ll then whitelist your video and you’ll be allowed to keep on monetizing it.
Option 2: dispute the copyright claim directly on YouTube:
In your Video Manager:
- Click on “Copyright Notices”
- Click on the link next to your video “Matched third party content”
- Click on “file a dispute”
- “I believe this copyright claim is not valid because” -> Select: “I have a license or written permission from the proper rights holder to use this material.” >> Continue
- Tick the box: “I am sure I have a license or written permission” >> Continue
- In the text box, just write the following:
“The instrumental used in the video comes from Trackplanetz.com website (www.trackplanetz.com) and is royalty-free. The original title of the instrumental is: [Write the Beat/Instrumental Name]. I have purchased a license allowing me to use the music and monetize it on YouTube. Please remove the claim, thank you.”
Then, you’ll have to tick a few boxes and write your last and first name as electronic signature before sending your “dispute”.
A few days later, the copyright claim should be removed and your video will be monetized again.